Question 1

What is Click and Collect SA?

Accepted Answer

Click and Collect SA is one app for ordering, reserving and gifting from cafes, restaurants and shops across Saudi Arabia. You can collect your order yourself, have it delivered, book a table, send a gift, or arrange catering.

Question 2

Can I pick up my order by myself?

Accepted Answer

Yes. Use the Pickup service to collect orders from nearby cafes, restaurants and shops. The app shows which venues in your area offer Pickup, along with live preparation times.

Question 3

How does delivery work?

Accepted Answer

Choose delivery at checkout, confirm your address and window, then track your rider live on the map from the kitchen to your door.

Question 4

What is Click and Collect Gold?

Accepted Answer

Gold is a premium subscription offering lower delivery fees, member discounts, perks, priority support and exclusive benefits across partner venues.

Question 5

How much does Gold cost?

Accepted Answer

Gold is 49 SAR monthly or 199 SAR yearly. The yearly plan works out roughly four months cheaper than paying monthly.

Question 6

How do I subscribe to Gold?

Accepted Answer

Contact us through the contact page and we will email you payment instructions and activate your membership.

Question 7

Does Gold renew automatically?

Accepted Answer

No. Nothing renews automatically. You will be notified when your subscription is ending and you can rejoin yourself whenever you choose.

Question 8

Which payment methods are supported?

Accepted Answer

Apple Pay, mada, Visa and Mastercard, plus in-app wallet balance and gift credit.

Question 9

Can I send an order as a gift?

Accepted Answer

Yes. Choose Gifting, enter the recipient's phone number and add a personal message. They pick the time and place that suits them.

Question 10

How do I arrange catering?

Accepted Answer

Open Catering in the app or send us the details through the contact page. For larger orders a coordinator will confirm menus, headcount and the delivery window with you.

Question 11

How can my business become a partner?

Accepted Answer

Apply through the partner sign-up form. Onboarding usually takes a few working days once your menu and store details are ready.

Question 12

What if something is wrong with my order?

Accepted Answer

Report it from the order screen or contact support. Verified issues are refunded to your original payment method or wallet, usually the same day.

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