Legal

Privacy Policy

This page explains what data Click and Collect SA collects, why we collect it, and how you stay in control of it.

Information we collect

Account details you give us, such as your name, phone number and email address, so we can create your account and contact you about orders.

Order information, including the items you order, the venue, the service you chose, delivery addresses and payment status.

Device and usage information, such as app version and general location, used to show nearby venues and to diagnose technical problems.

To process, prepare, deliver and support your orders, reservations, gifts and catering requests.

To send you order status notifications, and — only if you opt in — marketing messages you can unsubscribe from at any time.

To detect fraud, keep payments secure, and meet our legal and accounting obligations in Saudi Arabia.

Partner venues receive only the details required to fulfil your order, such as your first name, order contents and collection or delivery window.

Payment processing is handled by PCI-compliant providers. We do not store full card numbers on our own systems.

We do not sell your personal data to third parties.

Order records are retained for as long as required by tax and accounting rules, then deleted or anonymised.

You can ask us to delete your account at any time, and we will remove data we are not legally required to keep.

You can request access to your data, correct it, export it, or ask for deletion by contacting support@clickandcollect.com.sa.

You can turn off marketing communications and location permissions at any time without losing access to core features.

Questions about this policy can be sent to support@clickandcollect.com.sa and we will respond within one working day.